Patient Services
During your stay at USC Norris Cancer Hospital, your comfort is our priority. Our expert staff is here when you need us. Below is what you can expect during your stay.
Patient Accommodations
Online Billpay:
USC Norris Cancer Hospital provides current patients with a convenient way to pay their hospital bills online. Follow the link below to sign up and pay your bill.
Pay your bill online »
CarePages:
Stay connected with family, friends and colleagues before, during and after a healthcare challenge through a CarePages website. CarePages provides free, private websites that make it easy to:
- Update family, friends and even colleagues all at once
- Share photos
- Collect supporting messages from loved ones and friends
- Connect to others with similar concerns
Rooms:
Each room is equipped with the essentials to make your stay as pleasant as possible. In addition to a bed, color television, phone and extra chairs for visitors, each room has its own private bathroom.
Patients are asked to bring items used at home for personal grooming, such as skin care, denture care or hair care products. You are also welcome to bring a personal item, such as a photograph, comfortable pillow or personal calendar. But we ask that you please leave valuable property at home.
Mail:
Loved ones can send mail directly to your room with your name and room number on the envelope. Mail is delivered to your room as it is received. If you have outgoing mail, hospital staff will assist you in sending it out.
Pharmacy:
A pharmacy is available for patients of the USC Norris Cancer Hospital. It is located on the first floor and is open Monday through Friday from 8 a.m. to 5:30 p.m.
My Health Portal:
A part of the Doctors of USC Web site, the MyHealth Portal allows patients to set up a personalized page to help manage their own health care. Patients can request appointments with USC doctors, keep track of their doctors’ information and manage their own appointments on an online calendar. Patients can also subscribe to health information on specific topics of interest and join a support group or submit a request to start a new one.
The Jennifer Diamond Cancer Resource Library:
This is a state-of-the-art patient education and outreach facility with print and electronic cancer education and resource materials devoted to patients, their families and community members seeking information on cancer and its treatments. The center also provides outreach activities and conducts informational programs on cancer prevention and treatment. It is located in the Harlyne J. Norris Cancer Research Tower on the basement level, suite 501, with entrances through the Hinderstein Garden and the elevator lobby. Hours of operation are Monday through Friday from 10 a.m. to 3 p.m.
Spiritual Care:
The hospital chaplain has a staff of various faiths. The chaplain is happy to visit with you, and can also be paged through the hospital operator at (323) 442-8488. Your own clergyman is also welcome to visit with you at any time.
Image Enhancement Center:
Located on the first floor, the Image Enhancement Center sells wigs, hats, scarves and more. Prosthesis fittings are also available by appointment. The center is open Monday through Friday from 10 a.m. to 2 p.m.